Connect and Integrate Jira Service Management with ServiceNow

Just choose your app, click to connect, add conditions, and see the magic happen. No coding needed.

Use cases

What you can build with Jira Service Management + ServiceNow

Every workflow runs automatically in the background — no manual effort after setup.

When New Record in ServiceNow, Create Service Request in Jira Service Management

Monitor when new records are created in ServiceNow tables

When New Record in ServiceNow, Get Customer Request in Jira Service Management

Monitor when new records are created in ServiceNow tables

When New Record in ServiceNow, Create Comment with Attachment in Jira Service Management

Monitor when new records are created in ServiceNow tables

When New Record in ServiceNow, Get Attachment Content in Jira Service Management

Monitor when new records are created in ServiceNow tables

When New Record in ServiceNow, Create Request Comment in Jira Service Management

Monitor when new records are created in ServiceNow tables

When New Record in ServiceNow, Get Request Comment in Jira Service Management

Monitor when new records are created in ServiceNow tables

When New Record in ServiceNow, Subscribe in Jira Service Management

Monitor when new records are created in ServiceNow tables

When New Record in ServiceNow, Unsubscribe in Jira Service Management

Monitor when new records are created in ServiceNow tables

When New Record in ServiceNow, Get Subscription Status in Jira Service Management

Monitor when new records are created in ServiceNow tables

Automate ServiceNow + Jira Service Management in minutes

Select a trigger and action below to set up your automation.

How It Works

Get connected in minutes

Sign up for Konnectify

Create a free Konnectify account at konnectify.co — no credit card required.

Connect your Jira Service Management account

Authorize Konnectify to access Jira Service Management securely using OAuth. Your credentials are never stored.

Connect your ServiceNow account

In the same way, authorize Konnectify to access ServiceNow so it can send data on your behalf.

Choose a trigger and activate

Select the Jira Service Management event that should start the workflow, map the fields to ServiceNow, and turn on the automation.

Jira Service Management

Trigger

ServiceNow

Action

Jira Service Management

Action

ServiceNow

Action

Connect Jira Service Management + ServiceNow to Automate these Workflows

New Record Create Service Request

Monitor when new records are created in ServiceNow tables

New Record Get Customer Request

Monitor when new records are created in ServiceNow tables

New Record Create Comment with Attachment

Monitor when new records are created in ServiceNow tables

New Record Get Attachment Content

Monitor when new records are created in ServiceNow tables

New Record Create Request Comment

Monitor when new records are created in ServiceNow tables

New Record Get Request Comment

Monitor when new records are created in ServiceNow tables

New Record Subscribe

Monitor when new records are created in ServiceNow tables

New Record Unsubscribe

Monitor when new records are created in ServiceNow tables

New Record Get Subscription Status

Monitor when new records are created in ServiceNow tables

Got Questions?

Find answers to common questions about connecting Jira Service Management with ServiceNow through Konnectify. Get in touch.

How do I connect Jira Service Management with ServiceNow?

You can connect Jira Service Management with ServiceNow using Konnectify in minutes — no coding required. Sign up, pick a trigger from Jira Service Management, choose an action in ServiceNow, and activate your workflow.

What can I automate between Jira Service Management and ServiceNow?

Konnectify lets you automate repetitive tasks between Jira Service Management and ServiceNow such as syncing data, sending notifications, creating records, and more — all triggered automatically in real time.

Do I need technical skills to integrate Jira Service Management with ServiceNow?

No. Konnectify is a no-code platform. You can build and run Jira Service Management + ServiceNow integrations through a visual interface without writing any code.

Is the Jira Service Management and ServiceNow integration free?

Yes, Konnectify offers a free plan that lets you start automating between Jira Service Management and ServiceNow right away. Paid plans unlock higher task volumes and advanced features.

How long does it take to set up the Jira Service Management + ServiceNow integration?

Most users are up and running in under 5 minutes. Simply select your trigger event in Jira Service Management, map the fields to ServiceNow, and turn on the workflow.

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